Policy

Refund & Return Policy

We value your satisfaction and are here to assist with any concerns regarding your order.

• Order Cancellation:
  • You may contact us to cancel your order before it is shipped.
  • Once the order is dispatched, cancellation will no longer be possible.
• Full Refund:
  • A full refund will be provided if we are unable to ship your order.
• Returns:
  • Returns are not allowed once the order is delivered unless there are special circumstances or emergencies.
• Reporting Issues:
  • If there is an issue with your order, we kindly request that you:
    • Record a high-definition video of the unopened package, including:
      • The shipping box.
      • The visible shipping label.

• • Ensure the video clearly shows the shipping label.

• • This will help us investigate and resolve the issue efficiently.
    Please note that without this evidence, we may not be able to process your complaint.

We are committed to assisting our customers and will make every effort to find a suitable resolution.

Estimated Delivery Time:

• Orders are typically delivered within 1–3 working days, by the end of the day (via Delhivery).
• Delivery times may be impacted by:
  • Seasonal factors.
  • Adverse weather conditions.
  • Customs processing.

We appreciate your patience and understanding in such situations.

Packing and Handling Time:

• Each item will be carefully packed with appropriate safeguards to ensure it reaches you in perfect condition.
• Orders are dispatched within 1–3 working days after receiving full payment.

Tracking:

• A tracking number will be provided for each order.
• You can:
  • Check the shipment status on our website.
  • Contact your local post office for additional details.

We appreciate your trust in us and are here to assist you with any questions or concerns.